Shipping & Returns Policy

At Die Spens Clarens, we strive to provide a seamless shopping experience for our customers. Below are the details regarding our shipping and returns policy:

Shipping Information

• Free Delivery: Enjoy free delivery to major centres across South Africa for orders over R1,000.
• Shipping Charge: A flat rate of R100 will apply to orders below R1,000.
• Delivery Timeframe: Orders are typically delivered within 5 to 7 working days from the receipt of payment.
• Delivery Locations: We deliver to your door throughout South Africa.

Returns Policy

Non-Returnable Goods

Please note that certain items cannot be returned, including:

• Perishables: This includes all products under our food and drinks category. Due to the nature of these items, we are unable to offer refunds or exchanges.
• Gift Cards / Electronic Vouchers: These items are also non-returnable.

Damaged or Expired Perishables

If your perishable goods arrive damaged or expired, we will gladly replace or refund them, provided the issue is due to our error.

Thank you for choosing Die Spens Clarens! If you have any questions regarding our shipping and returns policy, please feel free to contact our customer service team.